We ask all new subscribers to carefully read the following document. These are the guidelines that keep our CSA running smoothly, and you will be responsible for knowing them.
PHILOSOPHY
Community supported agriculture is a relationship one step above a simple convenience, a give and take of produce for cash. It is based on mutual respect between the customers and the farmers. Under our CSA model, subscribers pay in advance for either the entire season (receiving a one box credit), or in three installments, reflecting the risk that the farm takes to plant, tend, and harvest crops.
PROCEDURE
Once you have signed up, by following this link, youwill receive confirmation of your subscription and the start date and location of your box pick up. Our main drop off point is Oxbow Produce & Grocery. Boxes will be available for pickup at Oxbow Produce & Grocery every Thursday, 3pm – 7pm.
PAYMENT
We use a web-based software program called Farmigo to help manage the financial interactions between our customers and our farm. With it, Hudson Ranch subscribers have online access to their own accounts, with the exceptions of changing email addresses or requesting vacations. We now only accept payment via electronic check, which allows you to make a one time payment or set up repeating payments; these payments are updated in your account accordingly.
To join Hudson Ranch’s CSA we ask for an initial payment for either the entire season, or to sign up for three installment payments. At this time, we have one payment method: ACH, otherwise called an electronic check, which allows you to sign up for direct withdrawal from your checking account for your CSA membership. Your balance will depend on whether or not you add any other additional items to your weekly delivery.
COMMUNICATION
By agreeing to join our CSA, you are also agreeing to open and read email communications from us including:
- Payment due emails: All billing issues regarding your account will be emailed to you, including start ups and notice of suspension of service.
- Other: You may also receive specific emails announcing important changes to our service. We encourage subscribers to give us feedback about box quality and contents by emailing us at Michelle@hudsonvineyards.com. It’s very important that you include your full name, and your Email address login which you used to create your online account, on all correspondence. For quality issues please include when you picked up your box and how you’re storing the produce.
The pickup site list is our way of communicating to you whether a box was delivered for you, and what type, which is also emailed to you each week. Although we do go back and pickup the site lists later, so please do not leave any checks or correspondence at the pickup site.
HOW TO JOIN
Follow the How Do I Join? Link to sign up. A confirmation of your account and pickup location details and start date will be automatically emailed to you.
VACATION COVERAGE
If you can’t pick up your box on a given week, why not tell a friend to pickup your box while you’re gone?
If you’re going on a longer vacation, please contact us to make alternate arrangements.
SUSPENSION OF SERVICE
Your box will not be delivered if you have not paid your balance within 15 days of receiving your invoice. If we don’t receive a timely payment from you, you will receive an email letting you know that your service has been suspended. If you make a payment after this time, you need to wait for email notification of your next delivery. Members who restart their membership will be charged $10 per week missed. Restarting your box delivery often takes seven days, as the lists are made in advance, so don’t expect a box that week unless you get an email saying it will be there. If you do not get a box, there will be no charge for delivery that week.
CANCELLATION
To cancel your Hudson Ranch subscription, email michelle@hudsonvineyards.com.
CREDIT
If you believe you deserve a credit for poor quality, damaged, or otherwise unuseable produce, please contact michelle@hudsonvineyards.com. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, and how it was stored.
PICKUP LOCATION ETIQUITTE
Hudson Ranch will be dropping off all produce shares at the Oxbow Produce and Grocery, every Thursday. Members can begin to pick up their boxes between 3pm until 7pm. We ask that our members follow the guidelines outlined below in order to ensure that the program is successful for all the members.
Don’t take a box if one doesn’t have your name on it. All boxes are labeled; if there isn’t one there for you, please contact michelle@hudsonvineyards.com
Please do not look through other peoples boxes. All the like-sized boxes contain the same items.
Return your boxes for reuse. Please unfold them carefully according to instructions on the bottom. We use the boxes multiple times. Please do not leave the papers or other trash at the Oxbow.